Sue's volunteering story

For Reflexology Week, which runs from 21 to 27 September 2026, Sue talked to us about volunteering as a complementary therapist at Farleigh

“I’ve spent many years working with people with a range of different conditions, and I wanted to continue supporting people in some capacity, but without returning to full-time care work. I volunteer at the hospice every week or fortnight, providing complementary therapies for people living with life-limiting conditions.

I knew about Farleigh because as a community healthcare professional, I was in and out of the hospice from time to time. When I trained in reflexology and Indian head massage, my aim was always to support people who needed that extra care and support.

My training organisation, Phoenix, had very close links with the hospice, which gave me the opportunity to become more involved. I initially provided complementary therapy at their Christmas shopping event, and through that I learned about volunteering opportunities and decided to apply.

Working together as therapists

The group of complementary therapists meet regularly, we’ve been out for lunch together, and we have a WhatsApp group where we can chat and share ideas. That’s really important in this type of role because there are always things you want to discuss or ask about. It’s helpful to have that support network and feel part of a team.

I work with patients on the Inpatient Unit and at home. A big focus is also supporting carers and family members.

I see relatives and friends of patients, as well as some members of the nursing team. The treatments are available to anybody who needs support with their health and wellbeing. That includes staff and volunteers.

What Sue enjoys most about volunteering at Farleigh Hospice

My favourite part of the role is that it allows me to return to caring for people without the constraints that come with nursing. I can spend time with people, have a conversation, and provide the treatment they would most benefit from. Sometimes people simply want to chat, and that’s valuable too.

My time isn’t taken up with ward responsibilities. I can focus entirely on the person in front of me and give them my full attention.

Reflexology, Indian head massage and similar therapies give people the opportunity to step away from the medical side of things for a while. We can put on some relaxing music and create a calm environment where they can switch off. Whether they choose to close their eyes, talk, or simply sit quietly, it’s a chance to relax and focus on themselves.

For many people, they’re used to having procedures, treatments and medical interventions happening all the time. This is different. It’s about spending time with them, focusing on what they want and what makes them feel comfortable.

Because of my nursing background, I don’t find it difficult to communicate with people or work in this environment. From a human perspective, however, it can be difficult because you’re working with people who have life-limiting conditions and are often approaching the end of their lives. You share some of their emotions, as well as the emotions and stresses experienced by their families.

The aim is always to help people find some comfort and relief during that time.

Why volunteering at a hospice is so rewarding

I love doing it. It’s wonderful to know that, even if only for a short period, you’ve been able to help someone step away from their situation and feel comfortable and relaxed.

Whatever they’re going through, whatever treatments or equipment they may have around them, none of that matters for those few moments. You’re simply focused on helping them feel better.

I really enjoy the hospice environment. Everyone has been incredibly friendly and welcoming. Whenever I’ve needed help, there’s always someone willing to support me.

It’s a lovely place to volunteer, and I would encourage anyone who’s considering volunteering to give it a try. Everyone has something valuable to offer.

Volunteering isn’t always about practical tasks. Sometimes it’s as simple as having a conversation, offering companionship, or stopping by to say hello. Those small moments can make a real difference.”