Requesting personal data

If you would like access to your personal data or copies of medical records, please contact us.

To help us process your request, include your full name, date of birth and any relevant details. We will respond in line with data protection regulations.

Accessing your personal information

Under the UK General Data Protection Regulation (UK GDPR), you have the right to request a copy of the personal information that Farleigh Hospice holds about you. This is known as a Data Subject Access Request (DSAR).

A DSAR may include information such as correspondence, records of interactions with the hospice, fundraising and supporter information, volunteer records, employment records (where applicable), and other personal information we hold about you.

To help us locate the correct information and protect your privacy, please provide your full name, date of birth and any other relevant details when making your request. We may need to verify your identity before releasing information.

Requesting healthcare records

If you have received care from Farleigh Hospice, you may request a copy of your health and care records. These records contain information relating to the care and treatment provided by the hospice, including assessments, care plans, clinical notes and correspondence relevant to your care.

Requests for health records can be made by the patient themselves, or by an authorised representative where permitted by law. We may ask for additional information to confirm identity and eligibility before releasing records.

We will respond to requests in accordance with applicable data protection and health records legislation.

Email us

Organisations that can support you

If you would prefer to raise your concern with an external organisation, you can contact:

If you remain dissatisfied, you can contact the Parliamentary and Health Service Ombudsman.

Governance concerns

If your concern is about how the hospice is run as a charity, you can contact:

Charity Commission
www.charity-commission.gov.uk

Fundraising concerns

If your concern relates to fundraising activity, you can contact:

Fundraising Regulator
www.fundraisingregulator.org.uk

Data protection concerns

If your concern relates to how your personal data has been handled, you can contact:

Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint