“I’m one of three Wellbeing Practitioners within Farleigh Hospice’s Living Well Service. I’ve worked here for seven years, spending four years in the Wellbeing Team (previously Family Support) and three years within the Bereavement Team. Before joining Farleigh, I volunteered as a trainee counsellor. Supporting people through some of life’s most difficult times has always been something I’m passionate about.
Days are always busy and varied. A typical day starts with our multidisciplinary team (MDT) meeting, bringing together colleagues from across Farleigh to share updates and discuss the patients and carers we will be supporting. These meetings ensure everyone has the information needed to provide the best possible support, while strengthening relationships between teams and helping us deliver coordinated, person-centred care.
Supporting patients and carers through the Living Well Programme
I then prepare for one of our Living Well Programme sessions. These groups are open to patients and carers and run face-to-face at Farleigh or virtually. Lasting around two and a half hours, they explore topics affecting people living with, or caring for someone with, a life-limiting illness.
The group provides a safe, welcoming space to share experiences, ask questions and learn from one another. As a rolling programme, every session is different, with discussions shaped by those attending. People can join whenever they need support, and it is especially rewarding when someone realises they are not alone.
One-to-one wellbeing support for patients and carers
After the group, I may carry out consultation calls with patients or carers who have been referred to our service or requested support. These conversations are an important part of my role as they help us understand their needs, what matters most to them and how we can help. We take time to listen, ensuring people never feel rushed, and explore suitable support through Farleigh services, community resources or specialist advice.
In the afternoon, I may provide one-to-one support at Farleigh, over the telephone, virtually or I sometimes visit a patient or carer. Every person is different, so it is really important to offer flexible support.
During these sessions, we explore worries and concerns, discuss coping strategies and memory-making ideas or help them access practical support. We can also signpost to local services and charities, offer guidance on benefits and finances, and arrange appointments with our Citizens Advice clinic when appropriate.
Helping people feel supported, connected and less alone
Although our diaries are often full, the Wellbeing Team always tries to remain accessible. Between appointments, I may respond to enquiries, check in with someone waiting for an appointment, call someone if they’re struggling follow up after a Living Well session, or visit the Inpatient Unit to ensure patients and families know what support is available.
The feedback we receive is incredibly rewarding. People often tell us they feel more informed, supported and less alone. Many feel reassured that their experiences are normal, while others find comfort in connecting with people who truly understand their situation.
I have a real passion for Farleigh, the people I work alongside and, most importantly, the people we support. It is a genuine privilege to be welcomed into people’s lives and trusted with their stories during what can be an incredibly emotional and challenging time.
Although we cannot change their circumstances, we can walk alongside them, offering support, guidance and a listening ear. Helping people feel heard, valued, connected and able to maintain a sense of identity and normality is one of the reasons I love what I do.”
Heart of Farleigh Magazine
This article has been taken from the Winter 2026 edition