CQC rates Farleigh as ‘Good’ with 'Outstanding' care
Tuesday 21st May
- News
Staff at Farleigh Hospice are celebrating after we received an overall rating of ‘Good’ from the Care Quality Commission (CQC).
Farleigh Hospice was rated as ‘Good’ across the key areas of safe, effective, responsive and well-led and achieved the highest rating of ‘Outstanding’ in the key area of caring.
It comes after an inspection in January 2024, which highlighted our positive outcomes.
Alison Gray, Registered Manager and Head of Nursing and Clinical Quality at Farleigh Hospice, said, “We are very pleased with the Care Quality Commission’s overall rating of ‘Good’ showing that the hospice is performing well and to expectations across all key areas. We are particularly delighted that our commitment to providing exceptional care and support to our patients and their families and carers has been recognised through our ‘Outstanding’ rating in the key area of caring.
“This result is due to the hard work and dedication of the entire clinical team and the support of our wider operational and management teams across Farleigh Hospice.”
Inspectors agreed that this hospice was exceptionally caring, noting that our staff treated patients with compassion and kindness, respected their privacy and dignity, considered their individual needs, were active partners in their care and helped them understand their conditions.
They also reported that our staff worked well together for the benefit of the patients, supported them to make decisions about their care and that people felt safe and felt confident to raise any concerns.
The inspectors found that Farleigh Hospice was responsive and effective, observing that we planned innovative care to meet the needs of local people, proactively took account of our patients’ needs and made it easy for them to provide feedback.
Sarah Green, Chief Executive at Farleigh Hospice said, “I am delighted with the outcome as it recognises not only the huge effort that Alison and our clinical teams put into delivering the highest quality of care, but also our commitment to planning innovative care that meets the needs of local people, with patients and families actively involved in reviewing and shaping exactly what that care looks like.
“We thank the CQC for its feedback which we will use to ensure that Farleigh Hospice continues to meet the needs and expectations of people affected by life-limiting illnesses and bereavement across mid Essex, now and in the future.”
To read the Care Quality Commission’s report on Farleigh Hospice, please click here.